Internet Privacy & Cookies Policy

This is the internet privacy policy for énergie Global Brand Management which also trades using the following brand names:

  • énergie Direct Franchising
  • énergie Fitness
  • énergie Fitness Clubs
  • énergie Fitness for Women
  • Fit4Less

 

This website is the property of énergie Global brand Management. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy and cookies policy our position regarding certain privacy matters and the use of cookies on this website.

This policy covers all data that is shared by a visitor with us whether directly via energiegroup.com, effw.co.uk,energiefitness.com, energiefitnessclubs.com, f4l.com or via email.

This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

Certain businesses are required under the Data Protection Act to have a data controller. For the purpose of the Data Protection Act 1998 and updates in 2018 our data controller is Dom Greenwood and can be contacted via email at dominic@energiehq.com

Information we collect

In operating our Website we may collect and process the following data about you:

  • Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
  • Information that you provide by filling in forms on our Website, such as when you register to receive information such as a newsletter or contact us via the contact us page.
  • Information provided to us when you communicate with us for any reason.

 

Use of cookies

On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website to our advertisers.  Such information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors interact with our websites so that we can continue to develop and improve our websites.

We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies.  Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

Any advertisement featured on this website or link to a website controlled by a third party may also incorporate cookies over which we have no control.  Such cookies (if used) would be downloaded once you click on the advertisement or link to the third party website.

For more information on cookies you can read the guidance at www.allaboutcookies.org

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you.  In addition, we may use the information for the following purposes:

  • To invite you to attend marketing events such as our Discovery Days if you register an interest in becoming a franchisee
  • To invite you to visit one of our health and fitness clubs so that you can find out more about the facilities and membership options which are available or to have a free trial using the facilities in one or more of our clubs or to encourage you to become a member  of one of our health and fitness clubs if you register an interest in joining up.
  • To request that you provide us with a review containing your views on the quality of the services and facilities we supply to you as well as your impression of the quality of service you receive from our staff.
  • To request that you consider recommending the services or products which we supply and to provide us with details which will allow us to contact a friend or colleague who you think would be interested in a service or product which we supply such as membership of one of our health clubs or in becoming a franchisee.
  • To contact you to provide you with more information about a post that is available in our central team or in one of our clubs if you have registered an interest in joining as an employee or as a freelance worker such as a personal trainer or a studio instructor.
  • To provide you with general information related to products or services in which you have expressed an interest and to provide information on other products or services which we feel may be of interest to you if you have consented to receive such information.
  • To meet our contractual commitments to you, for example to notify you of any price changes to a membership which you may sign up for or to inform you of a temporary or permanent change to opening hours or any other factor which may affect your enjoyment of the facilities at one of our health and fitness clubs of which you may become a member.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
  • If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
  • We may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you.  We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
  • We will only contact you for marketing purposes or allow third parties to contact you for marketing purposes if you have provided consent for this to happen.   Furthermore, you will only be contacted using the means of contact to which you have consented.
  • If you do not want us to use your data for the purposes of marketing by  ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
  • Please be advised that we do not reveal information about identifiable individuals to our own marketing agencies but we may, on occasion, provide them with aggregate statistical information about our visitors such as your area of residence or age group.

 

Sharing Your Information With Our Partners

We partner with certain organisations to carry out certain aspects of our operation.  For example, we use a company called Harlands to make direct debit collections on our behalf for members of our clubs in the UK.  We share with Harlands all of the information which is necessary to make these collections and in order for them to be able to meet their obligations under the Direct Debit Guarantee Scheme.

Storing your personal data

We may transfer data that we collect from you to locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the  transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

Disclosing your information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries.

We may also disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party
  • Where we are legally required to disclose your information
  • To assist fraud protection and minimise credit risk

 

Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to information

The Data Protection Act 1998 & 2003 gives you the right to access the information that we hold about you.  Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us via the website www.energiefitness.com

If you would prefer to write to us then our contact address is:

Data Protection Enquiries

énergie Group

Challenge House

Sherwood Drive

Bletchley

MK3 6DP